The Apex Proven Process

A Message from the Founders

We at Apex are committed to safeguarding your interests with the utmost care. The service timeline below outlines our obligations to you throughout the policy year and will ensure your commercial insurance needs are promptly and effectively met. Your timely response to information requests will enable our team to produce the best results.

OUR SERVICE TIMELINE & DELIVERABLES

  • COVERAGE ACCEPTANCE PROCESS

    Renewal and New Business Proposal Presentation (30-5 Days Prior to Expiration Date)

    • Review of certificate renewal list and distribution game plan
    • Acceptance of authorization to bind form, service timeline, and subjectivities (required docs to bind, if any)
    • Invoice, financing, and binder delivery (3-10 days after binding)
    • Payment confirmation – required to finalize binding process

  • POST- ACCEPTANCE & COVERAGE BINDING PROCESS

    Policy Delivery (30-90 Days Following Effective Date)

    • Policy summary delivery
    • Payment details
    • CSR24 Apex Portal access: Certificate access, policy summary, policy copies, loss runs, generic proof of insurance, auto ID cards

  • MID-TERM SERVICES

    Certificate Requests (48 Hour Turnaround)

    • Policy changes (confirmation in 24 hours, delivery turnaround on a case-by-case basis with clear expectations)
      Contract review for compliance
      Evaluate operational changes and add coverages accordingly

  • RENEWAL PROCESS

    Renewal Game Plan Meeting (90-120 Days Prior to Expiration)

    • Gathering of renewal underwriting information
      • Operational change
      • Supplemental applications via Indio (completed with client)
      • Estimated revenue, payroll, values, etc.
      • Statement of values
      • Vehicle & Driver schedules
        Submit to carriers for quotes.
        Renewal proposal presentation (30-5 days from expiration)
    • Submit to carriers for quotes
    • Renewal proposal presentation (30-5 days from expiration)
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